Refund policy

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We understand that sometimes the product delivered to you doesn’t perform or is damaged during the shipping. We have a comprehensive returns policy set out below, but we strongly recommend that each individual researches the product before purchasing to make sure it is what they are after. Here’s a complete explanation of our refunds and returns policy.

When Can You Return The Product?

You can return the product for a Refund (within 30 days) or exchange a faulty product under our 12 month Warranty.

30 Day Refund

If you are not satisfied with the product, you are free to return the package within our 30 day return period and you will receive a full refund for the cost of the lamps. The return shipping cost is the customer's responsibility.

Exchange / Replacements - 12 Month Warranty

If the item you ordered doesn’t arrive in perfect condition, we are happy to provide a full refund (see our 30 day refunds) or a replacement. Under our 12 month warranty, if the item does not operate correctly please inform us of the issue so that we can troubleshoot this with you and if necessary, arrange a replacement lamp. To begin the replacement process, please contact our Support Team via our contact form with the details about the lamp.

If the lamp needs to be replaced, the shipping details will be provided and the cost of shipping the returned product will be refunded.

Receiving the Refund / Replacement

When we receive the package, we’ll evaluate the product and if your feedback matches, then we’ll offer a full refund/replacement. Here are some additional conditions on the return:

Original Bill and Invoice – You need to retain all of the original paperwork connected to your purchase.

Condition – The item must be in the same condition as you received it and should retain all of its original packaging. (There will be a restocking fee of $10 per item if the original packaging is missing.)

30 Day Refund - If you do wish to return the product for a refund, you will need to return the lamp within 30 days from the date the lamp was delivered. Please get in touch with us so that we can provide you with the necessary return instructions.

Refunds

After you’ve returned the item, we’ll assess it carefully to determine its condition. We’ll send an email acknowledgment to you after we receive the product and will let you know if we’ve approved or rejected the refund.

If your refund is approved, it will be processed and credited to your account in a matter of days. We’ll explain the exact amount of time for the refund in our acknowledgement email to you.

Late or Missing Refunds

If you’ve not received a refund by the scheduled date, we advise you to check your bank account or credit card statement once again. If you still don’t see the entry, we recommend that you contact your credit card company. Sometimes there’s a delay in posting the details of the refund.

If you still don’t see any results, please contact your bank and determine if there’s a problem with their system. If you don’t receive your refund and all of these avenues don’t provide any results, please send us an email via our contact form. We’ll look into the matter promptly.

Cancellation

If you wish to cancel your order then please contact us as soon as possible. We ship our stock as soon as possible, so if the items have been shipped then cancellation may not be possible. If the items have shipped then the cost of return shipping will be taken from your refund amount.

If you have any questions about our refunds policy, you can easily contact us via Chat or just contact us via our contact form and we’ll reply with answers as quickly as we can.