We're here to help

We understand that sometimes the product delivered to you doesn’t perform or is damaged during the shipping. We have a comprehensive returns policy set out below, but we strongly recommend that each individual researches the product before purchasing to make sure it is what they are after. Here’s a complete explanation of our refunds and returns policy.

30-day money-back guarantee

We have a 30-day return policy, which means you may return the package within our 30 day return period and receive a full refund.

If you do wish to return the product for a refund, you will need to return the lamp within 30 days from the date the lamp was delivered. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.  A photo of your lamp and packaging must be sent prior to the return.  You’ll also need the receipt or proof of purchase.

To start a return, you can contact us or email us at support@luvlink.com. If your return is accepted, we will provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  The return shipping cost is the customer's responsibility.

You can always contact us for any return question at support@luvlink.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

12-month warranty

All of our products come with a 12 month warranty.  If the item does not operate correctly within 12 months of purchase then we will provide a hassle free replacement.  To begin the replacement process, please contact our Support Team via our contact form with the details about the product.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted we will arrange a replacement.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Late or Missing Refunds

If you’ve not received a refund by the scheduled date, we advise you to check your bank account or credit card statement once again. If you still don’t see the entry, we recommend that you contact your credit card company. Sometimes there’s a delay in posting the details of the refund.

If you still don’t see any results, please contact your bank and determine if there’s a problem with their system. If you don’t receive your refund and all of these avenues don’t provide any results, please send us an email via our contact form. We’ll look into the matter promptly.

Cancellation

If you wish to cancel your order then please contact us as soon as possible. We ship our stock as soon as possible, so if the items have been shipped then cancellation may not be possible. If the items have shipped then the cost of return shipping will be taken from your refund amount.

If you have any questions about our refunds policy, you can easily contact us via Chat or just contact us via our contact form and we’ll reply with answers as quickly as we can.